About the Author: Nagarathna Sai Madhukar

AI is transforming IT service management (ITSM) by streamlining operations, accelerating response times, and empowering teams to focus on what matters. From virtual agents handling service requests to intelligent automation reducing workloads, AI is revolutionising how services are delivered and managed.

At Saros Consulting, we bring deep industry experience and a forward-thinking approach to help you choose the right solutions, drive adoption, and achieve real results—ensuring your AI journey is efficient, compliant, and future-ready.

Discover how effective Knowledge Management can enhance ITSM, driving efficiency and innovation in your organisation.