Enhancing Connectivity: Strategic Network Upgrade for a Global Retailer

Client Challenge: Move to a Future-Proof Network with Zero Disruption

A leading global retailer, operating in 17 countries with a turnover of £10billion, needed to transition from a legacy network to a more robust network that would deliver improved performance, scalability and reliability. With a strong commitment to High Street expansion, the client relied heavily on seamless network infrastructure to support intensive store operations, drive efficiency, and enable future growth. This two-year global rollout posed significant challenges, including navigating complex logistical constraints and managing multiple third-party vendor relationships, all while ensuring zero disruption to daily retail activities.

Client Need: Partner with Expertise in Complex IT infrastructure Projects & Business Continuity

Saros Consulting was selected for its proven expertise in large-scale IT infrastructure upgrades and its ability to deliver results under complex circumstances. Known for meticulous planning, proactive vendor management, and ensuring business continuity, Saros was uniquely positioned to lead this ambitious transformation.

Saros Consulting Approach: Meticulous, Cost-effective Planning & Strategic Execution

Saros Consulting implemented a phased, strategic approach to deliver a high-performing network infrastructure:

• Conducted rigorous testing protocols, including failover and fail-back scenarios, to safeguard business continuity.
• Developed detailed migration plans tailored to each store, minimising operational disruptions.
• Actively managed third-party vendors, negotiating costs and ensuring smooth implementations despite logistical challenges.
• Progressed through Proof of Concept (PoC) and Pilot stages, applying lessons learned to refine processes for the larger rollout.
• Implemented a centralised project management structure to ensure consistent execution and communication across 17 countries.

Laying a Solid Foundation

Our methodical and considered approach ensured that the project has moved forward strategically, setting a precedent for the subsequent stages of the global rollout.

• Almost 500 sites (comprising retail, supply chain, offices and datacentres) successfully migrated to the new network infrastructure.
• 96% success rate in store migrations, achieved through detailed planning and process optimisation.
• Significant cost savings through vendor negotiation and oversight.
• A scalable, efficient network infrastructure capable of supporting intensive retail operations and High Street expansion.
• A solid foundation for continued rollout and long-term growth.

The Outcome: IT Infrastructure for Retail Growth & Success

With nearly 500 sites now connected across 17 countries, the project has achieved exceptional results, including a 96% migration success rate. Saros’s methodical approach and focus on operational continuity earned high praise from store teams and senior technology stakeholders. The retailer is now equipped with a modern, reliable network infrastructure that supports its commitment to High Street growth, operational efficiency, and future scalability.

Saros Capabilities: Delivering high-quality, impactful IT solutions

• Large-scale IT infrastructure upgrades.
• Phased project execution (PoC, Pilot, and deployment).
• Failover testing and operational continuity planning.
• Vendor management and cost optimisation.

This case exemplifies Saros Consulting’s dedication to delivering high-quality, impactful IT solutions in a complex, dynamic retail environment.