Enhancing IT Operations in a Global Pharmaceutical Manufacturing Plant

Client Challenge: System Consolidation without Disruption

The client, a global pharmaceutical company, faced two critical IT challenges. Firstly, they needed to transfer ownership of SAP ECC systems at 3 manufacturing plants to their global Information Systems (IS) team, requiring a robust governance framework and seamless knowledge transfer. Secondly, they aimed to consolidate their SAP ECC systems into a unified SAP S/4HANA platform to standardise operations and improve data governance globally. Both initiatives involved navigating a highly regulated environment while ensuring minimal disruption to ongoing operations.

Client Need: Expertise in Highly Regulated Complex IT Project Management

Saros Consulting was selected for our expertise in managing complex global IT transitions and our deep understanding of regulated industries including pharmaceuticals. Our project management methodologies and proven capabilities would ensure business continuity and global alignment across multiple locations. Coupled with our ability to drive operational efficiencies while adhering to stringent compliance requirements, this made us the ideal partner.

Saros Consulting Delivery Project 1: SAP System Ownership Transition

Our approach was aligned with the client’s project management methodology to ensure a smooth transition of SAP system ownership. We managed the transition from the local team to the global IS team with a clear focus on governance and compliance.

• Security & Access Control: Implemented secure access management and risk mitigation strategies to protect sensitive data.
• Governance Framework: Developed and implemented a governance structure defining roles and responsibilities across teams to ensure long-term operational efficiency.
• Audit & Compliance Support: Assisted in various audits to ensure compliance with internal and external regulations, including governance, risk, and compliance (GRC) and quality management processes.
• Knowledge Transfer & Training: Conducted comprehensive training for all relevant departments, ensuring that the global IS team was fully equipped to manage the system.

Saros Consulting Delivery Project 2: SAP Upgrade – Global Integration

For the SAP upgrade, Saros Consulting played a pivotal role in coordinating the integration across the UK and EU manufacturing plants, working closely with the global project team.

• Business Transformation: Led the transformation across critical business areas, including supply chain, finance, and master data governance, ensuring smooth integration with the new system.
• Cross-functional Alignment: Facilitated collaboration between finance, supply chain, and compliance teams to ensure consistent delivery across departments.
• Global Standardisation: Supported the development of global standard operating procedures and processes, aligning all operations with the new SAP S/4HANA platform.
• Cutover & Go-Live Coordination: Managed the transition to the new system, ensuring there was no disruption to the production processes.

 

The Outcome: Enhanced Operational Efficiency, Cost Optimisation & Robust Data Governance

Saros Consulting played a critical role in driving process improvements for the client. We coordinated the delivery implementation of standard operating procedures across 2 regions, reducing resource overhead and achieving cost optimisation. Our robust data governance processes ensured consistent and reliable data management. By introducing electronic solutions that replaced manual, paper-based workflows, the organisation’s operational efficiency was significantly enhanced.

Throughout both projects, Saros ensured business continuity, maintaining uninterrupted production with no impact on manufacturing or customer deliveries and meeting the client’s objectives in a highly regulated environment.

Saros Consulting Key Capabilities

• IT Transition & Integration Expertise: Expertise in managing complex IT transitions, including SAP ownership and global upgrades.
• Governance & Compliance: Extensive experience in creating governance frameworks that ensure long-term compliance and operational efficiency.
• Global Change Management: Proven ability to deliver global transformations, harmonising processes across regions through effective communications and delivery coordination.
• Business Continuity: Successfully maintained business operations during complex system changes, ensuring zero disruption to critical processes.

These projects underscore Saros Consulting’s expertise in managing complex IT transformations within the pharmaceutical sector, blending technical proficiency, meticulous project management, and a deep commitment to operational continuity and client satisfaction.