IT Service Management

Streamlined and Effective IT Solutions

Our dedication to understanding your unique business processes and data readiness ensures that our IT solutions align perfectly with your organisation's needs and objectives. Our goal is to empower your business, providing you with seamless and productive IT services.

IT Service Management

Our team designs and implements efficient ITSM processes for enhanced productivity.

Built For The Future

Our experts work is to reshape your IT Service Management (ITSM) to meet the demands of the digital age and drive business growth. We don't just solve IT challenges; we redefine ITSM to prepare your organisation for the future. We start by understanding your unique business processes and data readiness. Our experts collaborate closely with you to create a tailored roadmap and timeline that delivers tangible results. From optimising IT infrastructure to implementing efficient ITSM processes, we offer a comprehensive suite of services. Our strategies are customised to align with your business goals, supported by meaningful KPIs for monitoring success.

The Experts

What sets Saros apart are our dedicated experts. We are committed to your success, taking full ownership of each project and ensuring every detail aligns with your vision. Our flexibility and dedication make the process personal, tailored to your specific requirements. We understand that time is of the essence, and we value your time as much as our own. With Saros ITSM Consulting, you gain not only IT solutions but also a trusted partner in your journey towards IT excellence and operational efficiency.

Our Services

Our ITSM services includes customised IT service management strategies that align with your business goals; improving the quality and speed of your IT services, resulting in enhanced service delivery for customers; managing your IT infrastructure to optimise performance and minimise disruptions; implementing efficient ITSM processes for improved productivity and efficiency; and setting up meaningful KPIs to monitor service performance.

Our ITSM Expertise

Guiding you from initiation to handover, we offer:

Improve service delivery quality and speed to increase customer satisfaction
Manage and support your IT infrastructure
Design & implement IT Service Management Processes
Optimise self-sufficiency and self-service opportunities
Set up measurements and KPI’s for service
Develop and implement IT service management strategies
Case Study

Global Retailer

Outdated ITSM

This leading retailer found itself constrained by an outdated ITSM system, and that to achieve their ambitious strategy they needed to evolve their technology quickly. Their existing system brought an array of operational challenges, including manual workflows, limited communication channels, and a critical absence of self-service capabilities. Colleagues had to raise tickets for routine tasks like password resets, often facing frustrating delays due to vendor SLAs. This technology roadblock hindered the retailer's progress and innovation, demanding immediate attention.

The Saros team is results driven with a strong sense of ownership and willingness to do what it takes to achieve the business outcome
ITSM Lead and ServiceDesk Lead

Global IT LeadershipOperating globally across numerous countries, Saros Consulting boasts a track record of countless successful projects and expertly managed substantial budgets, showcasing our far-reaching impact and expertise.



Budget Value

Case Studies


Reviving Retail Efficiency

Energy Company

Project Management Integration

Global Manufacturer

Procurement Optimisation

Business Made Better

Discover how our IT project management services can drive your business growth.

Saros Consulting is an independent IT consultancy based in Ireland, UK, US and Switzerland. We provide IT strategy, project management and governance services globally.

©2024 Saros Consultancy